Get Virtual Care Through Convenient Video Visits
New and existing AdventHealth patients in Kansas and Missouri can see a provider from the comfort of their home or workplace. If you have acute, non-urgent symptoms or need help managing a chronic condition, this convenient service might be a good fit for you. Patients new to AdventHealth Medical Group and needing a medication refill must first be seen for an in-person visit.
Below, learn more about what our team can treat via video visit, how it works, and answers to other common questions about the virtual care experience. To request an appointment, call 913-676-8197. Virtual care services are available Monday through Friday, 7 am to 3:30 pm (closed from 1 to 1:30 pm).
If you have a life-threatening emergency, call 911 or go to the nearest emergency room. If you are thinking of harming yourself, please dial 988 for the National Suicide Prevention Lifeline.
Services and Conditions We Treat
- Anxiety
- Birth Control Discussion
- Blood Pressure Management
- COPD/Asthma Follow-Up (without symptoms)
- COVID-19 Symptoms and Testing
- Depression
- Dermatology/Rashes (if rash is not in a private area)
- Diabetes Management Discussion*
- Diet Discussion
- Fatigue
- Headaches (if extreme, occur suddenly, or after a head trauma go to the nearest ER)
- Hyperlipidemia Management*
- Non-Narcotic Medication Refills
- Nausea/Vomiting/Diarrhea (without abdominal pain)
- Sexually Transmitted Infections Questions
- Sore Throat
- Stress
- Thyroid Management*
- Urinary Tract Infection
How To Join Your Virtual Care Appointment
1. After scheduling your visit, you will receive an appointment link via email or text.
2. Before your scheduled appointment time, access the link on a desktop computer or mobile device. (Note: the appointment link will not be active until 15 minutes before your appointment.)
3. Please have your photo ID ready. If possible, collect your blood pressure and temperature before the visit. Please, no driving during the visit
4. A medical assistant will call you from Call913-676-8197 before the appointment time to confirm your registration information and guide you through the rest of the preparation.
5. Once you have completed your registration and spoken to the medical assistant, your care provider will join the virtual appointment.
Answers to Virtual Care FAQs
Find answers to frequently asked questions about our telehealth virtual care below.
- Who Can Use Virtual Care Services?
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Kansas and Missouri residents can request virtual care appointments. You may be a new or current patient of an AdventHealth provider.
Note: Patients new to AdventHealth Medical Group and needing a medication refill must first be seen for an in-person visit.
- How Do I Prepare for a Virtual Care Appointment?
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- Have your photo ID ready.
- If you’re able, use your technology/devices to get your blood pressure and temperature before your virtual visit to share with your clinical team.
- Find a quiet area to sit. If you are driving, please find a safe place to park before your appointment begins. If a patient is operating a vehicle, the provider will cancel the appointment.
- Our medical assistant will call you approximately 5 to 15 minutes before your appointment time. Please answer the call from Call913-676-8197 so the medical assistant can confirm your information prior to your visit.
- How Long is a Virtual Care Appointment?
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Each virtual care visit will be approximately 15 minutes long.
- How Many Health Issues Can I Discuss During My Appointment?
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To ensure we’re able to provide you the best care, we can address one chief complaint during a virtual visit. Our goal is to provide you the most efficient and effective evaluation for a non-emergency condition.
- If Another Person Needs Care Too, Can They Be Seen During My Visit?
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No, we are only able to address the health concerns of one patient per appointment. Our scheduling team will be glad to schedule a separate appointment for anyone else needing care.
- When is Virtual Care Available?
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Virtual care services are available Monday through Friday, 7 am to 3:30 pm, with closure for lunch from 1 to 1:30 pm. Hours may occasionally be adjusted based on provider availability.
- What If I Need Lab Work or Treatment After My Visit?
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Your virtual care provider may refer you to a clinic if additional services are necessary. These services include swabs, urine analysis, listening to your lungs or breathing treatments. You should contact your primary care provider after your video visit to let them know about your appointment and diagnosis. They may request an additional follow-up appointment.
- What If I Need an Interpreter?
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Please let our staff know your preferred language and we will provide you with an interpreter.
- Is Virtual Care Covered By Insurance?
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We accept most insurances. For self-pay, your fee may vary based on diagnosis.
Reach Out to Request Virtual Care in Kansas or Missouri
We want to help you feel better, fast. If you have a non-urgent health need and would like to request a virtual care appointment with an AdventHealth provider, please call 913-676-8197.